If you are facing unexpected hardships or unmanageable electric bills during this time, please call us to discuss all your available options. 


If you are a small business, please visit our CARES Act page here

Payment Arrangements


Carroll Electric realizes members financially impacted by the COVID-19 crisis need to have accurate information about alternatives available to prevent an unmanageable build-up of past due balances.

Please call Customer Service at 1.800.432.9720 prior to the due date of your bill to discuss all available payment options:

Payment Extension
A payment extension is an option provided to our customers to assist them in resolving a temporary financial burden. If you are unable to pay your electric bill on or by the due date, you can receive additional time to pay that balance.

Deferred Payment Agreement
A deferred payment arrangement allows you to pay an overdue balance by scheduling a series of payments or installments on future bills that you can financially manage. 

Payment Assistance

To apply for the Low-Income Home Energy Assistance Program (LIHEAP):

Arkansas Residents:
Arkansas Department of Human Services

Missouri Residents:
Missouri Department of Social Services


Below, is a list of organizations in our service area who are willing to assist customers on their electric bills:

In Arkansas:

Benton County

Office of Human Concern M-F, 8:00 - 4:30, Applications in office, by mail, or eohc.org
506 E. Spruce
Rogers, AR 72756
479-636-7301

Helping Hands Daily assistance for first 25 applicants in line. Doors open at 7:00 a.m. Need ID, SSN and proof of address
320 Airport Rd
Bentonville, AR 72712
479-273-2511

Care & Share (Residents of Gravette School District Only)
103 Huntington SE
Gravette, AR 72736
479-344-6114

Salvation Army M-F, 10:00 - 3:00, by appointment only
504 N Dixieland
Rogers, AR 72756
479-636-8522

Salvation Army Wednesdays only, 9:00 - Noon, 1:00 - 2:00, by appointment only
Siloam Springs area
479-524-2084

Area Agency on Aging of NWA - Benton County Branch Office
1410 SE 14th St
Bentonville, AR 72712
479-273-3610

Society of St . Vincent - (Rogers/Lowell area) Call and leave message. Messages are checked on Mondays and Tuesdays
1413 W Poplar
Rogers, AR 72756
479-616-1242

St. Stephens Benevolence - (Bentonville, Bella Vista, Centerton area)
1300 NE J St
Bentonville, AR 72712
479-696-9361

City of Rogers - (Residents of Rogers only - within city limits) Call for eligibility requirements
301 W. Chestnut St.               
Rogers, AR 72756
479-621-1186

Boone County

Ozark Opportunities M-F, 8:00 - 4:30
Harrison, AR
870-741-9406

Share & Care
05 Hwy 62-65 By-Pass
Harrison, AR 72602
870-741-3130

Area Agency on Aging of NWA - Boone County Branch Office
1508 Rock Springs Rd
Harrison, AR 72602
870-743-1623

Carroll County

Office of Human Concern - (Rogers office serves Benton, Carroll, and Madison Counties)
479-636-7301
Call or print application at eohc.org

Senior Center M-F, 8:00 - 4:00, Applications for 60 and over only
202 W. Madison Ave
Berryville, AR 72616
870-423-3265

Society of St. Vincent
Hwy 62 West
Berryville, AR 72616
870-423-3572

Ministerial Alliance (Residents of Green Forest only)
Green Forest, AR 72638
870-438-5800

Area Agency on Aging of NWA - Carroll County Branch Office
1204 Primrose
Berryville, AR 72616
870-423-6114

Madison County

Office of Human Concern - (Rogers office serves Benton, Carroll, and Madison Counties)
479-636-7301

Salvation Army Tuesdays and Thursdays only, 10:00 - 1:00
400 West St
Huntsville, AR 72740
479-738-6692

Ministerial Alliance M-F, 10:00 - 4:00, receive phone calls only
102 Grace Way
Huntsville, AR 72740
479-738-2068

Area Agency on Aging of NWA - Madison County Branch Office
903 North College
Huntsville, AR 72740
479-738-1551

Newton County

Ozark Opportunities
102 N Spring St.
Jasper, AR 72641
870-446-2222

Area Agency on Aging of NWA - Newton County Branch Office
100 East Clark St.
Jasper, AR 72641
870-446-2337

In Missouri:

Ozark Area Community Action Corp (OACAC) - Headquarters, Applications for Energy and Weatherization Programs available at oacac-caa.org
215 S. Barnes
Springfield, MO 65802 
417-864-3460

Barry County

Ozarks Area Community M-F, 8:00 - 4:30
700 E Hwy 248
Cassville, MO 65625

Christian Associates
Kimberling City, MO
417-739-3200

Taney County

Ozarks Area Community Action Corp
610 South 6th St
Branson, MO 65616
417-239-1882