If you are facing unexpected hardships or unmanageable electric bills during this time, please call us to discuss all your available options. 

If you are a small business, please visit our CARES Act page.

Payment Arrangements

Carroll Electric realizes members financially impacted by the COVID-19 crisis need to have accurate information about alternatives available to prevent an unmanageable build-up of past due balances.

Please call Customer Service at 1.800.432.9720 prior to the due date of your bill to discuss all available payment options:

Payment Extension
A payment extension is an option provided to our customers to assist them in resolving a temporary financial burden. If you are unable to pay your electric bill on or by the due date, you can receive additional time to pay that balance.

Deferred Payment Agreement
A deferred payment arrangement allows you to pay an overdue balance by scheduling a series of payments or installments on future bills that you can financially manage. 

Payment Assistance

EAP Program

LIHEAP (Low Income Home Energy Assistance Program) is a program that provides money to help individuals with energy bills and other energy-related expenses. LIHEAP is funded through the federal government and works with the community action agencies to help customers pay for and keep electric service in their homes. 


Arkansas Governor, Asa Hutchinson, recently announced that $8.2 million of CARES Act funding will go toward a new Low-Income Home Energy Assistance Program. $6.97 million of those funds (85%) will go to a supplemental crisis program that will assist Arkansans who have accumulated larger than normal PAST DUE balances on their utility bills.  

Applicants can apply online or by phone through the appropriate Community Action Agency. In order to qualify, applicants will be allowed to submit a past due notice instead of a shutoff notice from their local utility. The revised program will launch Monday, July 27.

 Follow this link to find the Community Action Agency listed in your county.

To learn more about eligibility or apply online for the Low-Income Home Energy Assistance Program (LIHEAP), please visit the following website(s):

Arkansas Residents:
Arkansas Department of Human Services

Missouri Residents:
Missouri Department of Social Services

Other Organizations

Below, is a list of organizations in our service area who are willing to assist customers on their electric bills:

In Arkansas:

Benton County

Office of Human Concern M-F, 8:00 - 4:30, Applications in office, by mail, or eohc.org
506 E. Spruce
Rogers, AR 72756

Helping Hands Daily assistance for first 25 applicants in line. Doors open at 7:00 a.m. Need ID, SSN and proof of address
320 Airport Rd
Bentonville, AR 72712

Care & Share (Residents of Gravette School District Only)
103 Huntington SE
Gravette, AR 72736

Salvation Army M-F, 10:00 - 3:00, by appointment only
504 N Dixieland
Rogers, AR 72756

Salvation Army Wednesdays only, 9:00 - Noon, 1:00 - 2:00, by appointment only
Siloam Springs area

Area Agency on Aging of NWA - Benton County Branch Office
1410 SE 14th St
Bentonville, AR 72712

Society of St . Vincent - (Rogers/Lowell area) Call and leave message. Messages are checked on Mondays and Tuesdays
1413 W Poplar
Rogers, AR 72756

St. Stephens Benevolence - (Bentonville, Bella Vista, Centerton area)
1300 NE J St
Bentonville, AR 72712

City of Rogers - (Residents of Rogers only - within city limits) Call for eligibility requirements
301 W. Chestnut St.               
Rogers, AR 72756

Boone County

Ozark Opportunities M-F, 8:00 - 4:30
Harrison, AR

Share & Care
05 Hwy 62-65 By-Pass
Harrison, AR 72602

Area Agency on Aging of NWA - Boone County Branch Office
1508 Rock Springs Rd
Harrison, AR 72602

Carroll County

Office of Human Concern - (Rogers office serves Benton, Carroll, and Madison Counties)
Call or print application at eohc.org

Senior Center M-F, 8:00 - 4:00, Applications for 60 and over only
202 W. Madison Ave
Berryville, AR 72616

Society of St. Vincent
Hwy 62 West
Berryville, AR 72616

Ministerial Alliance (Residents of Green Forest only)
Green Forest, AR 72638

Area Agency on Aging of NWA - Carroll County Branch Office
1204 Primrose
Berryville, AR 72616

Madison County

Office of Human Concern - (Rogers office serves Benton, Carroll, and Madison Counties)

Salvation Army Tuesdays and Thursdays only, 10:00 - 1:00
400 West St
Huntsville, AR 72740

Ministerial Alliance M-F, 10:00 - 4:00, receive phone calls only
102 Grace Way
Huntsville, AR 72740

Area Agency on Aging of NWA - Madison County Branch Office
903 North College
Huntsville, AR 72740

Newton County

Ozark Opportunities
102 N Spring St.
Jasper, AR 72641

Area Agency on Aging of NWA - Newton County Branch Office
100 East Clark St.
Jasper, AR 72641

In Missouri:

Ozark Area Community Action Corp (OACAC) - Headquarters, Applications for Energy and Weatherization Programs available at oacac-caa.org
215 S. Barnes
Springfield, MO 65802 

Barry County

Ozarks Area Community M-F, 8:00 - 4:30
700 E Hwy 248
Cassville, MO 65625

Christian Associates
Kimberling City, MO

Taney County

Ozarks Area Community Action Corp
610 South 6th St
Branson, MO 65616