Online and Over-the-Phone Payment Fees
Transaction Fee refunds
Online and over-the-phone payment fees will be refunded while our lobby areas remain closed. Please be aware you may still see a $2.50 transaction fee on your credit card statement, but this fee will be refunded and credited toward your electric bill balance. If any of our customers feel they have been incorrectly charged either of these fees on or after March 17, we are encouraging you to call customer service at 1-800-432-9720 to coordinate a refund.